English
JapaneseShopping Cart
0Refund & Cancellation Policy
Return Eligibility
- The product is defective, damaged upon arrival, or different from the item ordered
- You must contact us within 5 days of receiving the product
- The product must be unused, unopened, and in its original packaging (except in defective cases)
- Return requests must be sent with Order ID, full name, and reason for return to booking@lotus-beau.com
Non-Returnable Cases
- Returns due to customer preference (change of mind or expectations)
- Opened or used products
- Cosmetics and skincare items restricted for hygiene and safety reasons
- Products marked as “Non-Returnable” on the product page
- Incorrect delivery or contact details provided by the customer
- Delivery delays caused by wrong email or shipping information
Return Process
- Contact customer support at booking@lotus-beau.com with your order number, reason, and proof (photos/videos)
- Once approved, you will receive detailed return instructions
- Returns sent without prior approval will not be accepted
Refunds
- Refunds are processed after the returned product is received and inspected
- Approved refunds are issued to the original payment method
- Shipping charges are non-refundable unless the return is due to our error
- Refund timelines depend on your payment provider
Contact Us
- If you have any questions about returns, refunds, or cancellations, please contact us through our inquiry form