Refund & Cancellation Policy

1. Overview

At Allex Style Limited (“we”, “our”, “us”), we aim to ensure a satisfactory shopping experience. This Refund Policy outlines the conditions under which returns, refunds, or exchanges may be accepted for products purchased through our website.

2. Eligibility for Returns

To be eligible for a return:

• The product must be unused, unopened, and in its original packaging
• A return request must be submitted within 7–14 days from the date of delivery
• Valid proof of purchase (such as order confirmation or receipt) must be provided

3. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned unless they are defective. These include:

• Opened or used cosmetic products
• Personal care tools and applicators that have been used
• Beauty devices that have been activated or used
• Items marked as “Final Sale” or non-returnable

4. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or incorrect:

• Contact us within 48 hours of receiving the item
• Provide clear photos or videos showing the issue
• Include your order details for verification

After review, we may offer:

• A replacement product, or
• A refund, depending on the situation

5. Conditions for Beauty Devices

For electronic or beauty devices (such as facial tools or hair styling tools):

• Items must remain unused and not activated to qualify for return
• Damage caused by misuse, improper handling, or unauthorized repairs is not eligible for refund

6. Return Process

To initiate a return:

• Contact us via email with your order details
• Wait for return approval and instructions
• Send the product back as directed

Returns sent without prior approval may not be accepted.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless:

• The product is defective, or
• An incorrect item was delivered

We recommend using a trackable shipping method, as we are not responsible for lost return shipments

8. Refunds

• Refunds are processed after the returned product has been inspected and approved
• Approved refunds will be issued to the original payment method
• Processing time may take 5–10 business days, depending on your payment provider

9. Exchanges

• Exchanges are subject to product availability
• If the requested replacement is unavailable, a refund or alternative solution may be offered

10. Order Cancellations

• Orders may only be cancelled before they are shipped
• Once shipped, the order must follow the return process

11. Policy Misuse

We reserve the right to:

• Refuse returns that do not meet the conditions outlined above
• Decline requests in cases of suspected misuse or fraudulent activity

12. Contact Information

For any refund or return inquiries, please contact us:

Email: booking@lotus-beau.com