Delivery Policy

1. Overview

This Delivery Policy outlines how orders placed with Allex Style Limited (“we”, “our”, “us”) are processed, shipped, and delivered. We aim to ensure that all products are delivered in a timely and secure manner.

2. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation
• Orders are not processed on weekends or public holidays
• During high-demand periods (such as promotions or seasonal sales), processing times may be extended

3. Shipping Timeframes

Local Deliveries:

Estimated delivery time: 2–5 business days

International Deliveries:

Estimated delivery time: 5–14 business days

Delivery timelines are estimates only and may vary depending on location, customs clearance, and courier services.

4. Shipping Fees

A member of our Customer Support team will contact you directly with regards to shipping fees and details after the completion of your purchase.

5. Order Tracking

• Once your order has been dispatched, a tracking number will be provided via email
• Customers can track their shipment directly through the courier’s tracking system

6. Delivery Address

• Customers are responsible for providing accurate and complete delivery information
• We are not liable for delivery failures due to incorrect or incomplete addresses
• Additional charges may apply for re-delivery or address corrections

7. Failed Delivery Attempts

• If delivery is unsuccessful after multiple attempts:
• The package may be returned to us
• Additional shipping fees may be required to resend the order

8. Delays and External Factors

We are not responsible for delays caused by factors beyond our control, including:

• Courier service disruptions
• Customs processing (for international shipments)
• Weather conditions
• Public holidays or unforeseen events

9. Damaged or Lost Shipments

• If your order arrives damaged, please contact us within 48 hours of delivery
• Provide clear photos of the product and packaging for review
• In the case of lost shipments, we will assist in coordinating with the courier, and resolution will depend on the outcome of their investigation

10. Risk and Ownership

Ownership and risk of loss or damage transfer to the customer once the order has been successfully delivered to the provided address.

11. Shipping Restrictions

Certain products may be subject to shipping limitations or regulations depending on the destination. We reserve the right to cancel orders that cannot be fulfilled due to such restrictions.

12. Contact Information

For any delivery-related inquiries, please contact us:

Email: booking@lotus-beau.com